The Ceylon Electricity Board (CEB) launched the newest customer care facility ‘CEB Care App’ for the use of its 6.5 million customers to lodge their complaints, check their balance of payment, obtain the amount of power used and for many more facilities in a few minutes without waiting in a queue.
PIC BY KITHSIRI DE MEL.The team leader that created the App, Electrical Engineer Jagath Samarawickrama receives a certificate of appreciation from Minister Ravi Karunanayaka at the launching ceremony.
Other facilities available through the CEB Care App are the information on the previous or last bill, summary of bill payment, complaints on breakdowns or blackouts, how the tariff has been counted in addition to on-line payment of bills.
Consumers can download or install the CEB Care
App and log into through ‘Play Store or App Store by providing the e-mail address, national ID number, user name and a password.
The consumer must also download Bill account number, Bill premises IDT to enter the CEB Care App. A consumer could enter up to five accounts to the App using this system.
Addressing the gathering at the BMICH, Minister Ravi Karunanayaka said the CEB would not be much concerned on its losses but to give the best service to the consumer.
“There is something wrong in the CEB system if it sells a unit of power at Rs. 45 to one section of the public while others pay only Rs. 22 per unit. I believe that this is unfair. Therefore, we must phase out the power generation and power purchase for exorbitant prices a unit and sell it to the consumer at a loss,” Minister Karunanayaka stressed.
Minister Karunanayaka lamented that ‘Suriya
Bala Sangramaya’ of solar power project has led to a plethora of misdeeds and misappropriations and when he attempted to rectify it a lot of misinformation and fabrications have been spread saying that the Power, Energy and Business Development Ministry was in a move to weaken the project which is not correct and added that what the Ministry was doing was to streamline the solar power generation on a level playing field for everyone to benefit. He commended and thanked the teem of 9 young electrical engineers of the CEB for the creation of the CEB Care App which is considered one of the turning point of customer care service sector of the CEB.
Ministry Secretary Dr.suren Batagoda and CEB Chairman Rakhitha Jayawardana also spoke.